What are the shipping options and costs?
We offer shipping exclusively within the United States with a flat rate of $5.99 for all orders up to $100. Orders over $100 will receive free shipping!
Shipping will be Ground Shipping. We currently do not offer expedited shipping options.
How long will my order take to arrive?
Our standard delivery timeframes are as follows:
Processing Time: 1-2 business days
Shipping Time: 3-7 business days via ground shipping
Total delivery time is typically 4-9 business days from the time the order is placed. Processing time may be longer during peak seasons or for personalized items.
Can I track my order?
Yes, once your order ships you will receive a confirmation email with a tracking number.
Where are your products manufactured?
Our products are made locally in Ohio. We support local and buy as many products made in the USA as possible.
Do you offer bulk order discounts?
Yes! Please see our Bulk Packages, Save the Dates, Announcements, Advertisements for bulk order options.
Need something different, please feel free to contact us at contact@greatlakeskeepsakes.com!
What is your return policy?
All sales are final. We do not accept returns or exchanges on any items.
Due to the personalized and custom nature of our products, we cannot offer returns. Please review your order carefully and use our image cropping tools before completing your purchase.
If you receive a damaged or defective item, please contact our customer service team at contact@greatlakeskeepsakes.com and we will work to resolve the issue.
How can I contact customer service?
We are committed to providing excellent customer service and are happy to help with any questions or concerns.
Email: contact@greatlakeskeepsakes.com
Response Time: Within 24 hours
If you inquiry is related to an order, please include your order number to help us assist you more quickly.